Last updated 9 September 2026
This Privacy Policy explains how Tinker With Things ("TWT", "we", "us" or "our") collects, uses, discloses, protects and retains personal data when you visit our website, purchase from our online shop, subscribe to our newsletter, contact us or otherwise interact with us. It is intended to help you understand what information we handle and the choices available to you.
This policy applies to customers, subscribers, website visitors and other people whose personal data we process in connection with our website and business. It should be read together with any other notice or terms presented when we collect your information.
1: Personal data we collect
The personal data we collect depends on how you interact with us and may include:
Identity and contact information, such as your name, email address, telephone number, billing address and delivery address.
Order and transaction information, such as products purchased, order value, delivery method, payment status, returns, exchanges and communications relating to an order.
Account information, if customer accounts are enabled, such as login credentials and account preferences. Passwords are handled through the platform providing the account functionality and are not available to us in plain text.
Payment-related information. Payments are processed by third-party payment providers. We generally receive payment confirmation and limited transaction details rather than your complete card number or security code.
Newsletter and marketing information, such as your email address, subscription status and interactions with emails we send.
Enquiry and correspondence information, including information you provide when you contact us, request support, submit feedback or communicate with us through social media.
Technical and usage information, such as your IP address, browser, device and network information, referring pages, pages visited, clicks, searches, scrolling activity and timestamps.
Please do not send us sensitive personal data unless it is necessary and we have specifically requested it.
2 How we collect personal data
We may collect personal data:
directly from you when you place an order, create an account, subscribe, complete a form, contact us or otherwise provide information to us;
automatically when you browse or interact with our website, through cookies and similar technologies; and
from service providers involved in operating the website, processing payments, delivering orders, providing analytics, sending communications or supporting our business.
3 How we use personal data
We may collect, use or disclose personal data for purposes that are reasonably necessary to operate TWT, including to:
process payments, confirm and fulfil orders, arrange delivery, manage returns or exchanges and provide customer service;
create and manage customer accounts and maintain order records;
respond to questions, requests, feedback, complaints or other communications;
send newsletters, product releases, studio updates and promotional communications where you have subscribed or otherwise consented;
operate, maintain, secure, troubleshoot and improve our website, shop, products and customer experience;
understand website traffic and how visitors use our website;
detect, investigate and prevent fraud, abuse, security incidents or unlawful activity;
meet accounting, tax, regulatory and other legal obligations; and
establish, exercise or defend legal rights and enforce our terms and policies.
Where consent is required, we will notify you of the relevant purpose and seek your consent. We will not use your personal data for a materially different purpose without first notifying you and obtaining any consent required by applicable law.
4 Website platform analytics and cookies
Our website is hosted by Squarespace. Squarespace processes information needed to securely provide the website and its features. It may also process browser, network, device, IP address and website interaction information on our behalf to provide site analytics and help us understand traffic and activity.
Our website uses cookies and similar technologies. Necessary cookies support functions such as website security, customer accounts, shopping carts and checkout. Analytics and performance cookies help us understand how the website is used. Where required, we will ask for your consent before non-essential cookies are placed. You can use our cookie banner, where available, or your browser settings to manage cookies. Blocking some cookies may affect website functionality.
If we add new analytics, advertising, embedded content or social media tools, those services may collect information and place their own cookies. We will update this policy or our cookie notice where appropriate.
5 How we disclose personal data
We do not sell your personal data. We may disclose relevant personal data only where reasonably necessary to:
Squarespace and service providers that host, operate, secure or support our website and online shop;
payment processors, banks and fraud-prevention providers that complete and protect transactions;
couriers, delivery partners and fulfilment providers that deliver your order;
email, communications, customer-support, professional and technology service providers working on our behalf;
professional advisers, insurers, auditors and accountants where necessary for their services;
government agencies, regulators, courts or law-enforcement authorities where required or permitted by law;
a buyer, investor or successor in connection with a proposed or completed sale, restructuring or transfer of all or part of our business, subject to appropriate safeguards; or
another party where you direct us to disclose the information or give your consent.
We require service providers handling personal data on our behalf to use it only for the relevant service and to protect it appropriately, subject to applicable law and contractual arrangements.
6 Marketing communications
If you subscribe to our newsletter or otherwise consent to marketing, we may email you about new releases, products, studio updates, events and other TWT news. You may unsubscribe at any time by using the link in an email or contacting us. Withdrawing from marketing does not prevent us from sending non-promotional messages needed to manage an order, account, enquiry or legal obligation.
7 International transfers
Some service providers may store or process personal data outside Singapore. Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to the protection required under Singapore's Personal Data Protection Act 2012, where the Act requires us to do so.
8 Retention
We retain personal data only for as long as it is reasonably necessary for the purpose for which it was collected, for a related business or legal purpose, or as required by law. Retention periods vary depending on the type of information and may be affected by accounting, tax, warranty, dispute-resolution, fraud-prevention and legal requirements. When personal data is no longer needed, we will take reasonable steps to delete, destroy or anonymise it.
9 Security
We use reasonable administrative, technical and physical measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks. No website, storage system or transmission method is completely secure, so we cannot guarantee absolute security. Please protect your account credentials and avoid sending sensitive information through unsecured channels.
10 Your choices and rights
Subject to the Singapore Personal Data Protection Act 2012 and any applicable exceptions, you may:
request access to personal data we hold about you and information about how it has been used or disclosed;
request correction of inaccurate or incomplete personal data;
withdraw consent to our collection, use or disclosure of your personal data by giving reasonable notice; and
unsubscribe from promotional emails at any time.
To make a request, contact us using the details below. We may need to verify your identity and may charge a reasonable fee for an access request where permitted by law. If you withdraw consent, we will explain any likely consequences and stop the affected processing after a reasonable period, unless continued handling is required or permitted by law. Withdrawal may affect our ability to provide certain products or services.
11 Children
Our online shop is not directed at children, and we do not knowingly collect personal data from children without appropriate consent. If you believe a child has provided personal data to us without appropriate consent, please contact us so that we can review and, where appropriate, delete it.
12 Third party links
Our website may link to websites, social media platforms or services operated by third parties. Their privacy practices are governed by their own policies. We are not responsible for the content, security or privacy practices of third-party services that we do not control.
13 Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. The revised version will be posted on our website with an updated date. Material changes may also be communicated through the website or another appropriate channel.
14 Contact us
Questions, requests, feedback or complaints about this Privacy Policy or our handling of personal data may be directed to:
Organisation: Tinker With Things
Privacy contact: tinkerwiththings@outlook.com
We will review your concern and respond within a reasonable time. You may also contact Singapore's Personal Data Protection Commission if you have concerns about the handling of your personal data.